1. How can I order?You can place an order on our website on your own by selecting the product you are interested in and filling out all the necessary information in the shopping cart. You can also order a product in one-click using a special widget on our website. To do this, you will need to select the product you are interested in and give your phone number, then our manager will contact you to confirm the order.
2. What payment methods do you accept?We accept the following non-cash payments:
3. Do you charge VAT?Yes, 19% tax is included in the price for countries that are subject to German 19% VAT. For countries that are not subject to German 19% VAT, the cost is automatically recalculated in the shopping cart, excluding tax.
4. What should I do if the payment is not accepted?If this happens, you should contact the online support chat on the website or send an email to firstname.lastname@example.org.
5. How do I contact customer service?Send any inquiries by email to email@example.com.
6. How can I track my order?After we ship your order, we will send you a link by email so you can track your parcel. You can also track your order on our website with your account if you register in advance.
7. What are the shipping times?
Orders placed before 11 am are sent on the same day. Orders placed after 11 am are sent the following day. The average delivery time is from 2 to 7 business days to countries in the EU, depending on the delivery address;
From 4 to 17 business days to countries outside the EU, depending on how long it takes to process the documentation in customs.