FAQ

1. How can I order?

You can place an order on our website on your own by selecting the product you are interested in and filling out all the necessary information in the shopping cart. You can also order a product in one-click using a special widget on our website. To do this, you will need to select the product you are interested in and give your phone number, then our manager will contact you to confirm the order.

2. What payment methods do you accept?

We accept the following non-cash payments:

Sofortüberweisung
Visa
PayPal
Giropay
Kreditkarte
Debitkarte

3. Do you charge VAT?

Yes, 19% tax is included in the price for countries that are subject to German 19% VAT. For countries that are not subject to German 19% VAT, the cost is automatically recalculated in the shopping cart, excluding tax.

4. What should I do if the payment is not accepted?

If this happens, you should contact the online support chat on the website or send an email to sales@switchonshop.com.

5. How do I contact customer service?

Send any inquiries by email to sales@switchonshop.com.

6. How can I track my order?

After we ship your order, we will send you a link by email so you can track your parcel. You can also track your order on our website with your account if you register in advance.

7. What are the shipping times?

Orders placed before 11 am are sent on the same day. Orders placed after 11 am are sent the following day. The average delivery time is from 2 to 7 business days to countries in the EU, depending on the delivery address;
From 4 to 17 business days to countries outside the EU, depending on how long it takes to process the documentation in customs.

8. What are the shipping costs?

The shipping costs depend on the number of goods ordered and the destination, this information is then calculated in the shopping cart when placing the order. The minimum shipping cost is 5 euros.

9. Where are the packages shipped from?

Our office and warehouse are located in Frankfurt, Germany. All shipping is made from Frankfurt.

10. Do you ship internationally?

We ship to all EU countries, as well as to some countries outside the EU, but located in Europe.

11. Is my personal information kept private?

Yes, your personal information is completely protected. For more details, please see the Privacy policy and Cookie Policy pages.

12. Is there a minimum order amount?

No, there isn’t.

13. What if items are missing from my order or the wrong items arrive?

In this case, you have to contact us at sales@switchonshop.com and we will solve all the problems.

14. Do I need to register and create an account to shop?

No, that is not necessary. You can place an order without registering.

15. I would like to change my order. What should I do?

For this, you have to contact our technical support at sales@switchonshop.com. Or you can use our online chat and tell the manager what changes you want to make.

16. Can I have my order be shipped to an address other than my billing address?

Yes, you can have your order sent to an address that is not your billing address. To do this, you will need to specify the shipping address.

17. How do I check my order status?

Status notifications will be sent automatically to you by email. You can also track your order from your account on our website if you register in advance.

18. When do I need to place multiple orders?

If your orders have different delivery addresses, you will need to order them separately.

19. Will I be charged a sales tax?

If your country is subject to German 19% VAT, the tax is already included in the price that you see on the website. For countries that are not subject to German 19% VAT, the cost is automatically recalculated in the shopping cart.

20. Do you offer rush service?

We try to respond as quickly as possible to all requests and inquiries received from our customers.

21. How do I reorder?

For this, you have to contact our technical support at sales@switchonshop.com.

22. What are the payment terms?

You pay the full cost of your order according to your chosen payment method. After that, we ship your order. The accepted payment options will be presented in the shopping cart.

23. How much is a split/drop shipment?

There is no such option in our online store yet.

24. What is a ship date?

This is the date your order was delivered to the courier of the logistics company.

25. What if I have a deadline?

In this case, it is best to chat with our manager online and check your order delivery time.

26. What is the return policy?

Please, see the attached link below: Privacy Policy.

27. What is the cancellation policy?

You can use this service if your order has not been shipped yet, then we will simply cancel your order and give you a refund. If your order has already been transferred to the courier of the logistics company, see the link: Privacy Policy.

FAQ